KPMG Banking Survey
This is one of the better surveys available and captures the bank perspective on operating costs, struggle with technology and strategic planning perfectly.
August 2014
College Names, Cost And Why You Need a Goal-Oriented Savings Account
When it comes to giving advice on saving money on college, our first advice is pick a college with a long name.You want to avoid schools with names like “Harvard,” “Duke” or anything with well-known initials, and suggest colleges like “West Oakdale Community College For The Commercial Transportation Arts.” For that matter, if essays are involved, you should probably suggest skipping it, as you want to look for a one-page application where three quarters of the page is focused on the utilization of how to use major credit cards. If the above advice doesn’t work out, we can
Carpe Diem. Seize The Days Boys. Make Your Lives Extraordinary
While every person's death diminishes us, Robin's will subtract from us more than most. He taught us not only to want to meet an alien, but that sometimes you need to stand up on your desk to get a different perspective.
You will be missed - R.I.P.
Here Is The Value Of A Quality Customer Experience
A couple weeks ago we walked into a community bank conducting a customer persona exercise. We were impressed, but quickly noticed that not all of senior management were believers. The question arose, what is the value of a quality customer experience at a bank?
Rearrange Your Bank’s Priorities To Produce Spectacular Results
Picture your typical meeting at your bank. How much of that meeting is spent talking about the future rather than the past? Is it an offensive meeting where you are talking about new products, how to gain new customers or new strategies or is a defensive meeting where you are trying to fix problems? While likely your meetings are a combination of both offense and defense, there is always one side that dominates. Identifying when you are playing offense vs. defense is important as most of the gains in your bank comes from offense.
How To Convince A Potential Borrower To Refinance With Your Bank
The Challenge
Let’s say you want to refinance a loan for a borrower that is at another bank and the loan has a prepayment penalty on it. The borrower has two options: 1) Refinance today and pay the penalty, or 2) Let the loan mature and then refinance at the then prevailing rate. We have tried all different methods and the way best to frame this problem is to present the solution in the following manner:
CFPB Finds Small Debit Purchases Lead to Expensive Overdraft Charges
The latest CFPB report came out detailing bank's use of overdraft fees. The quick take is that overdraft fees by banks are still not being used to the CFPB's liking, but it has improved. Here are some bullet points from the CFPB and the report:
- ‹ previous
- 2 of 2